Privacy request
Account and Data Deletion
You can request deletion of a VEDASPERA account and associated personal data by email. You do not need to access or reinstall the mobile app to submit a request.
Send a deletion request
Email our privacy support team. Your email app will open with the correct request subject.
Before you email
Information to include
Send the following details to hello@vedaspera.com. Do not include passwords or one-time codes.
- Full name.
- Registered email address or phone number.
- School or institution name.
- Role: Student, Parent/Guardian, Teacher or Administrator.
- Student name and relationship, where applicable.
- A clear description of the account or personal data you want deleted.
How accounts are managed
VEDASPERA does not provide public or self-service registration. User accounts are provisioned and managed by the relevant school or institution, and users sign in with credentials supplied or authorized by that institution.
You may also contact your school or institution directly to make a deletion request. Account suspension or deactivation is not presented as permanent deletion.
What happens next
The deletion process
- 1
Request received
We acknowledge the deletion request sent to our support email.
- 2
Identity verified
We verify the requester's identity and relationship with the relevant institution.
- 3
Institution contacted
Where required, we contact the school or institution to validate the request and its records.
- 4
Scope confirmed
We clarify which account and personal data are eligible for deletion or anonymization.
- 5
Deletion completed
Eligible account data is deleted or anonymized and authentication access is revoked.
- 6
Confirmation sent
We send a completion confirmation to the verified requester.
Requests are normally processed within 30 days after successful verification, subject to institutional and legal retention requirements.
What may be deleted or anonymized
Depending on the verified request and the institution's records, eligible profile details, contact information, uploaded personal content, notification tokens, support information and other account-linked personal data may be deleted or anonymized.
When an account is deleted, authentication access and active device sessions associated with that account will be revoked.
What may need to be retained
Certain academic, attendance, audit, security, financial, dispute-related or legally required records may need to be kept by VEDASPERA or the school or institution. Any retained records will remain protected and will be used only for legitimate institutional or legal purposes.